# BistroX by Upotto — Complete System Knowledge Specification

## 1. Product Summary
BistroX is a flagship enterprise restaurant management and Cloud POS platform engineered by Upotto (https://www.upotto.com). It unifies all front-of-house, back-of-house, supply chain, and multi-branch operations into a single intelligent cloud ecosystem.

## 2. Organization Details
- Entity: Upotto
- Website: https://www.upotto.com
- Product: BistroX
- Product URL: https://bistrox.upotto.com
- Industry: Food & Beverage Software, Hospitality Cloud, Enterprise POS

## 3. Detailed Feature Modules
### Module A: Cloud POS & Terminal Operations
- Multi-device responsive touch UI (Tablets, Touch Monitors, Mobile handhelds).
- Floor plan designer: Table status (Vacant, Occupied, Billed, Cleaning), seated guest count, server assignment.
- Fast category selector, modifiers, custom notes, dietary allergy warnings.
- Split bill by seat, split evenly, or custom item transfer between tables.
- Offline resilience: Orders continue to queue locally when internet drops and sync seamlessly on reconnection.

### Module B: Kitchen Display System (KDS)
- Replaces noisy paper printers with responsive kitchen screens.
- Smart station routing: Drinks to Bar, steaks to Grill, salads to Pantry.
- Visual timers: Green (<10 min), Yellow (10-15 min), Red (>15 min overdue).
- Expediter screen mode for kitchen managers to coordinate dish dispatching.

### Module C: Stock, Inventory & Recipe BOM (Bill of Materials)
- Precision recipe management: Every dish mapped to exact quantities of raw ingredients.
- Real-time deduction upon order dispatch.
- Waste tracking & variance reporting: Compares expected usage vs physical stock audits.
- Automated low-stock thresholds with supplier procurement purchase orders.

### Module D: AI Restaurant Intelligence
- Hourly and daily sales predictions based on historical velocity.
- Menu engineering matrix: Identifies "Stars" (high profit, high volume), "Plowhorses", "Puzzles", and "Dogs".
- AI food-cost anomaly detection alerting owners to sudden shrinkage or price spikes.

### Module E: Multi-Branch & Franchise Infrastructure
- Central management console for restaurant owners with 2 to 100+ branches.
- Branch-level pricing, local menu overrides, and unified inventory transfers.
- Strict multi-tenant Row-Level Security (RLS) ensuring total data isolation.

## 4. Pricing Architecture (BDT & USD)
- **Base Plan**: 800 BDT / branch / month (~$8 USD). POS, KDS, Tables, Menu, Printing.
- **Core Suite Bundle**: 2,000 BDT / branch / month (~$19 USD). Unlocks Base + Stock BOM + HR Staff + Finance + Table QR Ordering.
- **Complete Suite Bundle**: 3,000 BDT for 1st branch (~$28 USD), and +2,000 BDT / additional branch. Unlocks all 8 modules including Brand License (AI Analytics, CRM, Social Orders).
- **A-La-Carte Modules**: Stock & BOM (700 BDT/br), HR (350 BDT/br), Finance (400 BDT/br), QR Ordering (400 BDT/br), Analytics (500 BDT flat), CRM (300 BDT flat), Social Orders (500 BDT flat).
- **Billing Cycles**: Monthly, Yearly (~17% discount, 2 months free), 3-Year Enterprise (6 months free, 30x monthly total). Supported payment methods include bKash, Cash, Bank Transfer, Stripe.

## 5. Frequently Asked Questions (FAQ)
- **Q: Who makes BistroX?**
  A: BistroX is developed and operated by Upotto (www.upotto.com), a technology firm building high-performance modern business applications.
- **Q: Can BistroX run offline?**
  A: Yes. BistroX includes offline caching and local transaction queueing. When network connection drops, waiters can continue taking orders and printing to local receipt printers without disruption.
- **Q: What hardware does BistroX support?**
  A: Any modern browser on iPads, Android tablets, Windows POS touch PCs, Macs, and standard ESC/POS thermal printers (network LAN, Wi-Fi, USB, Bluetooth).
- **Q: How does the Recipe BOM save money?**
  A: By tracking usage at the gram and milliliter level, BistroX immediately exposes kitchen wastage, over-portioning, and unauthorized theft, saving restaurants an average of 14-22% on raw food costs.
- **Q: How can restaurants sign up?**
  A: Visit https://bistrox.upotto.com to start a 14-day free trial or request a custom guided demo from the Upotto team.